Health Care

The Prescription for Patient and Client Wellbeing and Regulatory Compliance


With changes on the horizon due to industry reform, the health care industry faces increasing competition and regulation. At the same time, the cost of providing customer service to patients and clients is on the rise. Health care call centers must keep current clients enrolled and gain new ones while watching the bottom line and maintaining regulatory compliance. These pressures all point to the needs for both operational efficiency and service excellence in the health care call center.


NICE can help:

• Improve patient and client satisfaction and retention

• Respond effectively to client inquiries about billing, plan coverage and other issues

• Comply with regulations and safeguard medical records and other sensitive information

• Improve sales and collections performance


NICE provides a broad offering of business solutions targeted to address critical operational and strategic needs in the health care call center like first contact resolution (FCR), average handle time (AHT), churn reduction and collections effectiveness.