Insurance

Insurance

Consumers have many choices when looking for a company to insure their health, homes, automobiles and other valuables. Price is a key factor in winning new business and customer experience can help keep current policyholders on board. Is it possible for insurance call centers to provide superior customer service and keep costs low? With NICE, it is.

When customers contact the call center, they expect an efficient, knowledgeable response to their questions. It’s also important that your agents help retain customers and offer them additional products at the Decisive Moment™ of the interaction. Equally important, is that the organization monitors for potential fraud and money laundering activity and ensures regulatory requirements are met. NICE enables your insurance call center to successfully address these needs:

• Improve churn reduction

• Respond effectively to billing inquiries, rate quotes and claims

• Mitigate the risk of fraud and regulatory non-compliance

• Mitigate the risk of fraud and regulatory non-compliance

NICE provides a broad offering of business solutions targeted to address critical operational and strategic needs in the insurance call center, such as first contact resolution (FCR), average handle time (AHT), churn reduction as well as sales and collections effectiveness.