Outsourcing

Outsourcing

  Cost Savings and Insights You Can Pass Along to Clients

Many companies outsource their customer service operations to cut costs and gain efficiencies. Typically, their goal is top-level service for their end-customers at the lowest possible price. In order to compete with rival bidders, outsourcing vendors must minimize their own costs by maximizing productivity and reducing technology ownership costs.

But your outsourcing business also must ensure your clients end-customers are satisfied with the quality of service they receive. By focusing on the customer experience, you can differentiate your services on quality, not just price. NICE can help.

Outsourcing call centers rely on NICE to enable them to:

  • Create competitive advantage through unique service offerings

  • Meet contractual performance requirements

  • Reduce infrastructure and labor costs

NICE provides a broad offering of business solutions targeted to address critical operational and strategic needs in the outsourcing call center, such as first contact resolution (FCR), average handle time (AHT), churn reduction as well as sales and collections effectiveness.