Public Sector

Public Sector

Maximizing Service and Controlling Costs

Serving the public sector has never been more difficult. Government agencies face a multitude of challenges. They must spend the public’s money wisely while fulfilling citizens’ expectations of service. New legislative mandates and changing demographics are also driving a technological transformation of public sector call centers. Investment in new technology, once seen as a luxury, is increasingly viewed as a way to optimize operational efficiency and provide constituents the level of service they expect.

 

NICE can help. It enables public sector call centers to:

• Increase operational efficiency

• Respond effectively to constituents’ inquiries

• Protect non-public information and ensure security compliance

 

NICE provides a broad offering of business solutions targeted to addresses public sector call centers’ critical operational and strategic needs like first contact resolution (FCR), average handle time (AHT), customer satisfaction and security compliance.