Whether a transportation company moves people or cargo, satisfying customers and retaining their business is an important key to success. Competition for customers is becoming increasingly intense, even as operating budgets are strained by rising fuel and labor costs. Companies often seek cost-efficiencies in the call center; delivering them means giving customers the quality of service they expect in a way that optimizes operational efficiency.


NICE helps transportation call centers successfully meet these challenges by enabling them to:

  • Increase customer loyalty and retention

  • Respond promptly and accurately to customer inquiries

  • Reduce refunds and credits resulting from disputes

  • Improve sales and collections performance


NICE provides a broad offering of business solutions targeted to address critical operational and strategic needs in the transportation call center, such as first contact resolution (FCR), average handle time (AHT), churn reduction as well as sales and collections effectiveness.