Maximize Service-to-Sales Conversion

When customers contact their service providers via web, branch or contact center, there is an opportunity to make a sale. Customer service interactions can be a great time to promote products and services if agents can identify the decisive moment to present and sell new offers. Use NICE Service-to-Sales, to successfully identify sales opportunities and find the next-best-offer in real time. Guide agents through the entire sales process—from offer presentation to order fulfillment—to increase real-time up-sell and cross-sell conversion rates and improve overall inbound sales effectiveness.

NICE Service-to-Sales maximizes up-selling and cross-selling activities by combining best-in-class technologies and capabilities including:

  • Real-time decisioning

  • Real-time guidance and automation

  • Automated offer dispositioning and order execution

  • Cross-channel interaction analytics

  • Real-time speech analytics