E-Insight and NICE Showcase Cutting-Edge Customer Experience Solutions at Joint Event

Athens, Greece – June 18th, 2024 – E-Insight, in collaboration with NICE, hosted an exclusive event at the Crown Plaza in Athens, Greece, unveiling the latest innovations in customer experience (CX) technology. This event provided a unique platform for industry leaders to discuss challenges and explore advanced solutions to enhance customer service.

The event featured a comprehensive overview of NICE’s CXone solutions, including:

• CXone CCaaS: Revolutionizing customer service with state-of-the-art cloud-based contact center solutions.
• Digital Concepts: Introducing the latest digital advancements in CX technology.
• Omnichannel Customer Interactions: Live demonstrations showcasing seamless customer interactions across multiple channels.
• Auto Pilot: Enhancing knowledge management through automation.
• Auto Summary: Delivering efficient and accurate summaries of customer interactions.
• Co-Pilot: Assisting agents to improve customer service quality.
• Advanced Analytics and Automated Quality Management: Optimizing operational efficiency with cutting-edge analytics.

“We are thrilled to have partnered with NICE to bring these transformative solutions to the forefront of the CX industry,” said Christos Tsakiris, CEO at E-Insight. “Our goal is to empower businesses with the tools they need to deliver exceptional customer experiences.”

The event was honoured by the presence of Eytan Chen, Yogev Krife, Haim Goldmberg from NICE, and many esteemed guests, whose participation contributed to its success.

For more information about our solutions and future events, please visit https://e-insight.gr/