Archive for News Room

There will always be a need to improve customer journeys, whether you’re Apple, or a small business, or a public sector agency trying to make experiences smoother for citizens. Whoever coined the phrase “customer journeys” was brilliant. Just think about a road trip across your state or country. Stretches of the road are smooth, but some are […]

I’m excited to share that Disney, Verizon and T-Mobile are just a few of our customers that will take the stage at Interactions Live 2022 to share how they ensure frictionless CX. Join me to hear these and more inspiring keynotes from top companies, participate in insightful breakout sessions that’ll help you nail your CX […]

15 Απριλίου – 18 Απριλίου   Συμμετέχουμε και σας προσκαλούμε στο περίπτερό μας: C7/A (.pdf πρό­σκλη­ση ΕΔΩ)   Οι επαγγελματίες της Ηλεκτρονικής Ασφάλειας, του Έξυπνου Οικιακού & Κτιριακού Αυτοματισμού, των Τηλεπικοινωνιακών Συστημάτων & Δικτύων δίνουν «ραντεβού» από 15 έως 18 Απριλίου στο M.E.C. Παιανίας, στην πληρέστερη έκθεση Security/Automation/Telecom & Networks. Η συνδυαστική διοργάνωση με τον υπέρτιτλο ISS – από τα αρχικά […]

Contact center customer experience (CX) leaders say adapting to client needs is the No. 1 goal driving their digital transformation activities, according to a recent report by Aberdeen. Meeting these needs enables customer centricity, creating a positive experience for the customer and ultimately a long-lasting, loyal relationship. But many organizations fall short of their digital […]

One of the world’s 10 most valuable brands and iconic fast-food franchisor recently made a number of welcomed changes. Faced with declining sales, this beloved fast-food icon decided to implement some customer-driven changes. Improvements included simplifying their menu, using higher quality ingredients, upgrading restaurant interiors, installing self-service ordering kiosks, and adding table-side service. These changes […]

In 2017, The Economist claimed that data has replaced oil as the world’s most valuable resource.[i] I agree that data, specifically customer data, is extremely valuable, but I view it as more of a treasure chest of precious gems that need special care and top-notch security. We’ve all experienced how our own data can be used to personalize […]

Customer experience optimization can make loyal fans of your customers while failing to continuously improve CX can make customers think you just don’t care. As an example, a good friend of mine has had a successful Etsy shop for several years. When she first set it up, she raved about how easy it was to create […]

If you or a family member relies on an at-home medical device, whether an insulin pump, hearing device, or a CPAP machine, or any of the dozens of others, we know how incredibly convenient and in many cases, life saving these devices can be. However, we also know how challenging and scary it might be […]

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service.  But beyond speed, the evolution to 5G technology is expected to provide the reliable infrastructure necessary for a […]

When it comes to flight safety, fractions of seconds are critically important. So, it’s incredible to have high resolution video, with full frame rates, from 2-3 miles away. Plus, the low-light quality is fantastic, which is ‘icing on the cake’,” said Lt. Col. Alessandro Bruzzano, Offutt Air Force Base Offutt Air Force Base, which celebrated […]