Athens, Greece – June 18th, 2024 – E-Insight, in collaboration with NICE, hosted an exclusive event at the Crown Plaza in Athens, Greece, unveiling the latest innovations in customer experience (CX) technology. This event provided a unique platform for industry leaders to discuss challenges and explore advanced solutions to enhance customer service. The event featured […]
If I asked you what today’s contact centers are most concerned with, what would you say? I bet customer service and efficiency make your list. If you work in a large healthcare, financial services, or insurance contact center—then security is probably right at the very top. Security, CX, and Costs: Things that keep contact center leaders up at night The bad […]
Customer expectations and regulations have changed significantly since Harry Gordon Selfridge coined the phrase “The customer is always right” more than 100 years ago. In this continually changing environment, where companies are increasingly competing on service, contact centers can no longer handle complaints manually—to do so risks fines, reputational damage, lost customers, a missed opportunity […]